Contact Center Solutions
In our Multilingual contact centers you will find different services we can offer from customer service, data entry, sales, schedulers, IT support, software engineering, video game and animation development.
Customer Service
Our customer service representatives are Multilingual, experience and high skill, we have over 200+ customer service representatives working in different sectors such as Finance, Insurance and retail. We understand the importance of having a great customer service for your business that is why we train our agents and have ongoing workshops and trainings to help them grow and specialize within that specific area. But, what does a customer service representative does? Customer service representatives help customers with any level of complaints or questions, solve problems, provide information about a company products and services, take orders, process returns and much more.
Sales
Our sales representatives have years of experience in phone sales and telemarketing guaranteeing the closing of your sales. Our sales representatives are multilingual and are ready to start immediately.
Data Entry
Our representatives are fast and enjoy typing and data entry, they are responsible for transferring data from paper formats into computer files or database systems. Their transfer of data is manually. This data can cover everything, from customers’ information to creating spreadsheets with multiple fields.
Schedulers
Our Schedulers, or Appointment Schedulers, help businesses with administrative tasks by providing customer service, scheduling appointments, for employees, customers or patients. Their main duties include weekly planning of employee schedules, determine appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times
IT Support
Our high skilled remote IT support technicians work from our call centers, they update users about request status and close request when users are satisfied with solutions. They see Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Our IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. They monitor and maintain the company computer systems, installs, and configures software, and solves technical issues as they arise.
Software Engineering
Our remote software engineers, work from hour call centers to create and develop systems using programming languages and frameworks such as C, C++, C#, JavaScript, Python, PHP, Ruby, swift among others. They design and install software solutions by determining specifications and developing code. They also improve software initiatives by reviewing systems and recommending solutions, often virtually guiding clients through the database, network, and computer processes. By collecting and analyzing issues, they develop solutions for a variety of technical problems. We can guarantee a great service and project time effective because we have a reliable internet connection and the infrastructure to make it happen.
Video game and animation development: Outbreak Games Studios
Our remote video game and animation developers, work from our call center as well, guided by our unrelenting and passionate spirit for this amazing and extraordinary games and animation industry. they are high skilled and see the programming, algorithms and code that control mobile, online, and computer video games. We develop and publish interactive software products, entertainment content and services for mobile devices, video game consoles and computers and beyond. We have great skilled remote developers and Animation developers with amazing imagination, our animators take the objects created by 2D and 3D artists and give life into them by making them move.
